Re: Re: Would this bother anyone else??


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Posted by M.M Carrasco on September 13, 2001 at 19:50:21:

In Reply to: Re: Would this bother anyone else?? posted by Repairman's Friend on September 13, 2001 at 17:27:59:

Friend,

True, not every repairman is a font of tuba knowledge. But I would expect them to able to use resources at their disposal to find out what felts are needed. It's a matter of customer service. It's no crime to admit to your clients that you don't know the answer to a particular question. BUT, how about telling them something like this: "I'm sorry, but I'm not sure of the proper felt sizes for your tuba, let me call Conn and find out for you". That's how you build a loyal customer base..........

I learned these lessons in a former life when I was an pipe organ technician.

Moises



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