Posted by A different Nony Mouse on December 14, 2000 at 15:27:25:
In Reply to: Re: Re: Another Satisfied Customer..... posted by Anon on December 14, 2000 at 01:28:31:
It's the school market, man. A totally different kind of game that has to be played in that market, with a totally different definition of service and support. Prolly a fair degree more ruthlessness, too. Though ya don't have to be an a$$ to be tough. Dealing with purchasing agents who don't answer to the actual users, and most of the users hardly know which end of a tuba blows.